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Quality – MANAGED!
Do you want to save money, increase customer satisfaction and/or improve your end to end processes?
Then look no further than GFWQM Ltd to help you achieve your goals!

ISO 9001 Standard Quality Management Services & Training based in Glasgow

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ABOUT US

Having a proven track record of helping organisations across all sectors, on a large and small scale, I am ideally placed to help improve end to end business processes, and operational procedures. I can help save money, increase customer satisfaction and improve business results. I achieve this by working with organisations and introducing simple, yet effective, improvement tools and techniques that will get staff involved and feel empowered. I will get them thinking about how they can work smarter, and make a difference to overall service delivery. I make this happen by being pragmatic, and committing my time and effort into improving processes, and helping organisations deliver improved output to their customers.

graham

Services

quality

Quality Management

We can offer expert advice and support on the ISO 9001 Standard, and align your organisation to this recognised Quality Management Framework.

process

Process Improvement

We can provide facilitation to your teams on ‘lean thinking’ process improvement tools, including specialist business process mapping techniques.

training

Bespoke Training Courses

We can offer tailored Quality Management training courses and services developed to meet your exact needs.

audit

IRCA Certified Auditors

We can offer a comprehensive audit of your services using our IRCA certified auditors, and provide you with a full report on our key findings.

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