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ABOUT

Welcome to the website of GFW Quality Management Ltd and I hope that you find our services of interest to you.

GFWQM can offer Quality Management Services including:

  • Achieving Cost Savings for organisations by making their business processes more effective
  • Improving Profit Margin by ensuring that Service Level Agreements provide Best Value for the Stakeholders
  • Acting as an objective advisor on Corporate Strategy and Business issues
  • Providing Advice and Independent Support on all areas of Quality Management Services
  • Supporting in-house Client Teams with their Process and Performance Management activities and Reports
  • Introducing Best Practice Templates for KPI’s and Performance Outcomes
  • Setting up effective Audit Regimes for Products and Services
  • Assisting in the Documentation of Processes and Procedures

I love to solve problems, and with over 25 years' experience of working in Quality Management, I can see where things can be improved, and get things moving in the right direction. I love getting teams working better together, and creating a positive culture within organisations.

I thrive in tackling difficult issues and tricky situations, and can improve processes by mapping out how they are at present, and then creating a more effective (leaner) way in which they can operate. My trick is then to help people along the journey, from the current (as-is) state, to the new (to-be) state. Having also spent over 10 years in Civil Engineering, I have learnt how to deliver projects on time, to the agreed quality standards, and to the complete satisfaction of the customer.

My strength is in getting those involved in the processes to work with me so that they feel engaged and empowered to make a difference. My approach is pragmatic, providing consistently honest and direct feedback, meaning that we can focus on securing meaningful results. I have worked with organisations of all sizes and sectors across the UK, and have achieved outstanding results by focusing on the solutions and not the problems, this is the secret to successful Quality Management.

I always focus on the end result, and will achieve the best outcome by being determined, and committed, at all times.